When Joe Gandolfo, a life insurance salesman was asked how he had sold over one billion dollars of life insurance in 1975, he said that all it takes is understanding people. Although Joe's response makes selling seem simple, his formula for success is one that can be recommended to you without hesitation, because it will work well for you as it does for insurance agents or for any sales representative for that matter.

In the insurance industry, as you may be aware, members of that profession get excited about someone who sells in excess of one million dollars in life insurance each year. In fact, they have an elite group of sales representatives they call the million dollar round table where individuals are recognized for their outstanding sales performance. To put Joes accomplishment into better perspective, it would take an average million dollar round table producer one thousand years to equal Joe Gandolfos production figures for 1975 alone.

Joes performance is almost unbelievable from any perspective. However, from his sales productivity, we see he is one of an elite group of superstars who have discovered the secrets to sales success. Therefore, when Joe suggests that it is the ability of a sales representative to understand and work with people, rather than technical skills or product knowledge that produce sales, you really should pay attention to what he has to say. Joes sales philosophy is simple if you dont learn and use the techniques that will help you to get to know and understand your prospects, you will never be able to effectively use your product knowledge or skills of persuasion to produce a steady flow of sales.

In out Sales Success Strategies self-directed learning series (http://www.TheSellingEdge.com/manual1.htm), we explore some vital techniques that will help you to set the stage for getting to know people better. The first and most important step in the sales process is to build rapport with the people you serve. This is a vital step because if you fail to build trust, your prospective customers will never reveal enough about themselves to give you the inside track to help them meet their needs through the purchase of your products and/or services.

Virden Thornton

Serving Discriminating Clients Internationally Since 1983

Virden J. Thornton is the founder of The $elling Edge?, Inc., a training and development firm, specializing in sales, telemarketing, customer relations, and management training, coaching and marketing advisory services. He has trained, coached and advised literally hundreds of clients, including Sears Optical, Eastman Kodak, Northern Uniform Supply, The Texas Independent Banker's Association, Deloitte & Touch?, Smith Barney, Jefferson Wells International, The Government of The U. S. Virgin Islands, First National Bank of Arizona, City Laundering, Co. and Wal?Mart to name a few.

Virden is the author of Prospecting: The Key To Sales Success, A Realtor's Success Formula, Organizing For Sales Success, and "best sellers" Building & Closing the Sale, 101 Sales Myths. His audio/video tape series entitled Close That Sale, is based on his 50 Minute Series manual Closing: A Process Not A Problem--published by a division of Thompson Learning. He has also authored a client acclaimed self-directed learning series of sales, coaching, customer service, telemarketing, and personal productivity training manuals, outlined in the Books & Manuals section of this site. Virden has a degree in communications (public address emphasis) from the University of Utah.

As a consultant and trainer, Virden has been retained by dozens of banks, savings and loans, and credit unions to help them move from operational, order taking cultures to proactive sales and cross-selling organizations. He has literally trained thousands of sales representatives and managers in businesses as diverse as distribution, auto sales, printing, eye care, uniform and linen rentals, manufacturing, and many others. Virden also specializes in training, coaching and advising service industry professionals (accountants, attorneys, engineers, architects, financial planners, stockbrokers, etc.) in the fine art of "business development."

Virden has taught small business courses at Lorain County Community College in Elyria, Ohio, a bank sales curriculum at the Center For Professional Development, Texas Tech University in Lubbock, Texas and a short course on selling at the School Of Entrepreneurship, J. Willard And Alice S. Marriott School off Management at Brigham Young University, Provo, Utah.

Virden and his wife Barbara reside in Avon Lake, Ohio and are the parents of ten children.